Integrating for a Seamless Visitor Experience at BNP Paribas


Offering tenants and visitors a seamless and touchless journey to and through 77 Coleman Street, in the heart of London, was one of the critical aims of the building’s redevelopment.

77 Coleman prides itself on being one of the UK’s most connected buildings, with a platinum connectivity rating by WiredScore, the official Mayor of London’s Digital Connectivity Rating Scheme.

Alexis Vergez, Key Accounts, Yardi, says:

“BNP Paribas, wanted 77 Coleman to be a showcase of smart building technology and to do this they wanted integration of building management systems to allow for the best experience for visitors and tenants. In the current climate, a touchless experience was high on the list along with a reception service that would enhance and compliment the experience, provided by Acuity.”

The managing agent, European Real Estate advisor, BNP Paribas, commissioned Antron Security to bring together the best technology to make this vision a reality.

Automatic visitor destination

The integrations mean that when visitors arrive at 77 Coleman, they can check-in using their phone – scanning the QR code in the invite email sent by Yardi Bluepoint. The QR readers are on the building turnstiles when entering the building. This check-in automatically calls the lift to take the visitor to the required floor to meet their host for the appointment.

Jamie Crane, Commercial Director at Antron Security, says:

The flexibility of the Integriti Access Control system and Bluepoint visitor management provides a future-proof solution that allowed us to facilitate high-level lift integration (destination control). We can continue to meet the ever-changing requirements of the landlord and tenants via our ability to integrate with third-party systems and devices such as lifts, intercoms, lighting and building management devices. We are very proud to be handing over a fully working system in such unprecedented times.”

Efficient reception services

Providing a human face to the visitor journey and overseeing the technology is Acuity, London’s five-star front of house services company at 77 Coleman. Not only do they see the benefit of a seamless journey for their visitors, but they can view and manage the flow of visitors to the building with the data available in Forge Bluepoint.

Chiara Di Rienzo, Director at Acuity commented:

“Efficiency in processing guests is a vital component of the visitor journey, and this is why we are delighted to be working with Bluepoint, visitor management. It is a system that our team members like to work with. It’s very user friendly and has a high degree of functionality that not only speeds up the visitor registration process but also generates statistical data that helps us to ensure that staffing levels are maintained at optimum levels.”

Flexible appointment booking for tenants

Further integration with the online property management tool provided by Locale will allow staff to use the platform to book their visitor appointment. Staff can also use Outlook or Bluepoint to plan their visitor appointments and ensure they have a touchless and easy journey to their meeting.

You can find out more about how our visitor management solution is contact-free and data-driven.

77 Coleman Street is owned by developer Kajima.