Frequently Asked Questions

Find out how Bluepoint can help you implement better visitor management.

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If we do not answer your question here, feel free to get in touch.

FAQ

What type of buildings can use Bluepoint visitor management?


From small single occupier buildings to large multi-tenanted buildings or multi-site businesses.
Yardi Bluepoint provides a seamless way to manage all types of visitors.

How many people can use Bluepoint?


As many people as you like. Subscriptions costs are based on square footage of the building. Bluepoint scales up
to meet your needs whether that’s number of hosts or reception team we’ve got you covered.

How long does it take to get up and running?


You can be up and running in a day if you are just implementing Bluepoint software to replace a sign-in book. If you are looking to integrate access control or other building management systems such as a tenant engagement platform then we will work in partnership with you to establish a timeline that works for all parties.

What access control systems does Bluepoint integrate with?


Bluepoint currently integrates with the following leading access control systems:

• Gallagher – Version 8.1 and above

• InnerRange – Integriti

• Paxton – Net2

• Nedap – AEOS

• Tyco – C-Cure 9000

• LenelS2 – OnGuard 7.6/8

• Avigilon – ACM

If your building or company is using another access control system, we are open to a conversation on how we can make it work. Get in touch here.

What if I need help? Will I be charged for support?


With built-in live chat support, you have access to Bluepoint experts right at your fingertips.

Our helpful support staff is here to help you with any questions you might have between 8:30 am and 6:30 pm GMT Monday through Friday.

Live chat support is included in your cost. After hours you can submit support questions via email and they will be answered when a team member is able to respond.